Marvin Odhiambo Ondong is the Head of IT Operations at CCI, where he leads multi-country infrastructure, cybersecurity, call center technology operations, and service delivery across the region. With over a decade of leadership experience, he has spearheaded large-scale digital transformation initiatives and built resilient IT architectures supporting major global brands. Marvin is recognized for his ability to align technology with business strategy, develop high-performance teams, and advance the synergy between AI innovation and human-led service excellence.