Hertz operates a global rental fleet large enough to meet the transportation needs of some small countries. Keeping more than half a million vehicles available, maintained and in motion across 160 countries is a logistical challenge measured not just in miles, but in milliseconds.
That scale helps explain why Hertz has extended its partnership with Kyndryl, doubling down on artificial intelligence and modernized infrastructure to power the company’s next phase.
Kyndryl, a leading provider of mission-critical enterprise technology services, announced a five-year extension of its agreement with The Hertz Corp., one of the world’s largest car rental and mobility solutions providers. Under the renewed deal, Kyndryl will continue working with Hertz to advance its technology ecosystem, leveraging its Agentic AI Framework and Kyndryl Consult services to modernize core systems and operations.
“As we continue to transform every part of our business, advancing our systems and streamlining critical processes with Kyndryl will allow us to operate with greater speed and efficiency which will ultimately deliver an even better experience for our customers,” said Chris Berg, chief administrative officer at Hertz.
For Hertz, which operates more than 11,000 rental locations worldwide and handles roughly 25 million rentals each year, speed and reliability are not abstract goals. They are the difference between long airport lines and seamless pickups, between vehicles sitting idle and vehicles generating revenue. The company employs more than 27,000 people and reported $9.4 billion in annual revenue, but much of that performance depends on systems customers never see.
That is where Kyndryl comes in. Its work focuses on the invisible layers of Hertz’s operations, improving system reliability while supporting the company’s evolving technology needs. The effort includes migrating mainframe systems to cloud-based architectures, consolidating IT platforms into a more integrated environment, and deploying AI-driven automation to optimize workflows across the business.
“Kyndryl is proud to partner with Hertz, leveraging our Agentic AI Framework to modernize its core technology and operations,” said Shawn D’Souza, senior vice president of global modernization at Kyndryl. “Our partnership is helping Hertz accelerate decision-making, improve reliability and deliver a faster, more seamless rental experience for customers.”
Founded in 2021 as a spinoff of IBM’s infrastructure services business, Kyndryl has grown into the world’s largest IT infrastructure services provider, operating in more than 60 countries. Its client base spans industries that depend on complex, always-on systems — a category that increasingly includes car rental companies operating at global scale.
The renewed contract also reflects a broader strategy at Hertz: an aggressive push to embed technology deeper into every corner of the business, from fleet maintenance to vehicle sales.
In April 2025, Hertz announced it was transforming its vehicle maintenance process through a partnership with UVeye, a global leader in AI-driven vehicle inspection systems. The initiative introduces advanced AI inspections across U.S. operations, addressing what Hertz has described as a critical priority given the size of its fleet.
“With millions of customers and over 100 years of service around the world, we’re continually focused on transforming every aspect of our company and that includes how we maintain our vehicles,” said Mike Moore, executive vice president of technical operations at Hertz. “We are excited to partner with UVeye to bring efficiency and greater accuracy to our maintenance process, so we can focus on our vehicles being ready when and where our customers want them.”
UVeye’s AI-powered camera systems use machine learning to conduct real-time inspections of a vehicle’s body, glass, tires and undercarriage, detecting potential maintenance issues in seconds. The technology reduces reliance on manual checks while improving safety, vehicle availability and transparency for customers during pickup and drop-off. After an initial deployment at Hartsfield-Jackson Atlanta International Airport, Hertz began rolling out the systems across major U.S. airport locations, with nationwide deployment expected by the end of the year.
“Hertz is setting a new standard for vehicle maintenance and fleet management in the rental industry,” said Amir Hever, CEO and co-founder of UVeye.
Hertz’s technology push extends beyond its rental business. In August 2025, the company announced a partnership between Hertz Car Sales — a separate operation from its rental division — and Amazon, allowing consumers to browse, finance and purchase used Hertz vehicles directly through Amazon Autos. The initiative gives shoppers access to thousands of vehicles, including a significant number of electric models, while complementing Hertz’s own online platform and more than 45 retail locations.
The move is part of Hertz’s “Back-to-Basics” turnaround plan, which aims to modernize retail strategy and expand sales channels beyond rental revenue. It also underscores how deeply technology is reshaping even the most traditional segments of the automotive market.
