About the Author: Jim Hirschauer
im Hirschauer is the Head of Product Marketing for Xurrent, the modern service management platform. Jim spent 15 years in IT operations in various roles ranging from Systems Administrator to IT Architect. For the past few years, Jim has been focused on improving process workflows and automations that deliver consistent and reliable results. With the recent advances in AI technology, Jim has been exploring how enterprises can gain real-world efficiencies using secure AI technologies. Jim is an award-winning speaker having been the recipient of the J. William Mullen Award for both technical excellence and an engaging presentation style.
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