John Herbert of Lame Journal comments:

These things happen — usually at the most inopportune moments — but what makes the difference to most customers is how you handle things when they do. And Dropbox, I’m sad to say, seems to have failed to learn anything from all the other companies who have been through this before them, and their response so far has been nothing less than appalling.

John has a great play-by-play of the Dropbox outage, including what to do and what not to do when you have a major problem.

Read more at: Go Home, Dropbox — You’re Drunk